Refund and Returns Policy
Thank you for choosing Janiha Jewelry. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return eligibility: your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at All international orders return requests must be made via e-mail: janihajewelry@gmail.com – once approved you will receive a return authorization number to be written to the outside of the package being sent back.
If your return is accepted, you should send the product or the complete products to our return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All return shipping charges are the customer’s responsibility.
You can always contact us for any return questions at All international orders return requests must be made via e-mail: janihajewelry@gmail.com – once approved you will receive a return authorization number to be written to the outside of the package being sent back.
What items are returnable?
- Within 14 days from receipt of package
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items
The item I received is damaged!
If the purchased product is faulty, reach out to us within 14 days of the delivered date to receive a refund or replacement free of charge.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants (even exchanges). Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
International Shipping:
All international orders return requests must be made via e-mail: janihajewelry@gmail.com – once approved you will receive a return authorization number to be written to the outside of the package being sent back.
Janiha Jewelry does not provide return labels for international returns.
International exchanges shipping fees will have to be paid by the customer.
How soon will I get my refund?
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
